Two-part workshop builds trust and emotional intelligence to enable productive conflict, while strengthening commitment and accountability through supervisory clarity, performance management, and effective follow‑through.
Facilitator: Keisha Jones of By Design Consulting
PART 1: Foundations of Trust and Healthy Conflict
Supervisors often avoid conflict in the name of collegiality, yet avoidance erodes trust, clarity, and team effectiveness. This session focuses on building the foundation necessary for productive conflict by strengthening Emotional Intelligence and trust-based leadership practices.
Participants Will:
- Identify how the absence of trust shows up in supervisory relationships.
- Recognize personal emotional triggers during conflict.
- Distinguish between healthy debate and destructive behavior.
- Apply structured conversation tools for difficult discussions.
- Lead conflict with authority while maintaining psychological safety.
Thursday, March 19, 2026, at 9.00 am -12.00 pm or 1.00 pm – 4.00 pm
PART 2: Accountability, Commitment, and Supervisory Authority
When conflict is avoided, commitment weakens, and accountability becomes inconsistent. This session builds on the foundation of trust and focuses on supervisory clarity, performance management, and follow-through.
Participants Will:
- Understand how lack of productive conflict weakens commitment
- Move teams from discussion to decision with clarity
- Practice accountability conversations with confidence
- Balance empathy with supervisory authority
- Connect leadership behavior to institutional effectiveness and student success
These sessions will be highly interactive and practice-based, allowing supervisors to apply tools to real workplace scenarios.
Note this is a 2-part series- each session is 3 hrs. When you accept you are committing to the two sessions on the following dates. You have a choice of attending in the morning or afternoon for each session. Whichever combination works for you. Participants will receive a badge after attending both sessions.
- Tuesday, March 31, 2026, at 9.00 am -12.00 pm or 1.00 pm – 4.00 pm