In this webinar, participants will consider the reality (and importance) of trauma, an upshot of almost all change. They will then be introduced to various character types that inevitably arise within any group grappling with change. These people are normal but behave in strikingly different ways.  Participants will be better able to work effectively with those who may interact with change by spotting the need for it, leading it, impeding it, or attempting to derail it.