Part 2: Succeeding with Difficult People: Steps 1, 2 and 3

In the first half of this difficult-people webinar, participants will consider the critical importance of clarifying values and expectations, following policy and building trust with colleagues. Although we are prone to want to spend our time correcting things that are going wrong, much time and effort must be spent, with input from colleagues, on these three steps which help assure that things go right. They set the stage for taking action (see next webinar).