In this webinar, participants will consider the reality (and importance) of trauma, an upshot of almost all change. They will then be introduced to various character types that inevitably arise within any group grappling with change. These people are normal but behave in strikingly different ways.  Participants will be better able to work effectively with those who may interact with change by spotting the need for it, leading it, impeding it, or attempting to derail it.

Human Resources will be hosting information sessions throughout September in regards to changes in the upcoming benefit year.

 In this class you should learn...

1. The definition of workplace harassment 

2. Examples of prohibited conduct

3. How the company handles harassment complaints

4. Your responsibilities as a witness or victim of workplace harassment

5.Your role as a manager to prevent and respond to harassment   

In this class, Dealing with Difficult People and Disturbing Personalities, you will learn

•To deal with and reduce stress

•Practical skills - difficult personalities

•A specific technique to deal more effectively with these personalities

•Insights, ideas, examples