Part 3: Succeeding with Difficult People: Steps 4, 5, and 6

In the second part of this difficult-people webinar, participants will consider the critical importance of evaluating yourself and your perceptions, listening and finally, taking appropriate action. Steps 4 and 5 are adjustments that effective leaders make within themselves so that they are prepared to maximize the effectiveness of corrective measures. Emphasis will be given to the specifics of appropriate action.